REFUNDS & SHIPPING
REFUNDS
SIGNAGE & CUSTOM CUT/ENGRAVED ITEMS: We do not accept returns/provide refunds once item is made, as all items are custom made and approved by customer before creation.
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BALLOONS: Once balloons are picked up/dropped off- responsibility is transferred to customer.
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CHARMS: We do not accept returns/provide refunds if charms become damaged by customer. Each order is shipped out with charm care instructions on how to insert and remove charms without damaging them.
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DIGITAL GUIDE: No refunds. Guide is digitally delivered automatically once purchased.
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If you receive an inaccurate item, please contact us at luxurylabelto@gmail.com , with details of the product and the discrepancies.
SHIPPING & DELIVERY
Orders are processed Monday-Friday, with the exception of all statutory holidays in Canada.
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SIGNAGE:
Small signage = 3-5 days for processing
Large signage = 5-7 days for processing
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BALLOONS:
Orders must be placed at least 2 days prior to desired pick up date.
If providing items for inside balloon, these must be dropped off at least 24 hours prior to pick up.
NO SHIPPING. ONLY PICK UP/DROP OFF IN BARRIE, ON. CANADA
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CUSTOM LASER CUT/ENGRAVED ITEMS:
2-3 days for processing
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CHARMS:
2-3 days for processing!
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​SHIPPING DELIVERY STANDARD TIMEFRAME:
-GTA : 2 BUSINESS DAYS
-ONTARIO: 3 BUSINESS DAYS
-CANADA: 4 BUSINESS DAYS
-UNITED STATES: 4-7 BUSINESS DAYS
-INTERNATIONAL: 12+ BUSINESS DAYS
SHIPPING WITHIN CANADA:
Please note shipping is Regular Letter Mail, which does not include tracking. Large signage is sent via tracked mail. Delivery standard time is 3 business days.
*If you would like to upgrade shipping to include tracking, please email luxurylabelto@gmail.com to place order*
UNITED STATES SHIPPING:
Shipping is tracked.
INTERNATIONAL SHIPPING:
Shipping does not include tracking.
If you have any questions regarding your order's status, please use the tracking number provided to you by e-mail once your order has been processed, or e-mail us at luxurylabelto@gmail.com with your name + order number.
Shipping is offered on all items [excluding any balloon orders].